CUSTOMER SERVICE

How to care for your extensions:

Inspect: When you receive your shipment remove your product from the package and inspect each piece carefully. We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, you can keep your new hair looking its best by implementing a simple care regimen.

Pre Wash: Gently rinse your hair extensions with warm water until they are saturated. Apply a generous amount of Shampoo to the hair, while holding the weft at down. Rinse thoroughly. Condition hair in same manner and allow time to air dry.

Shampoo: Distribute a generous amount of Shampoo through your entire scalp and massage your scalp with the tips of your fingers (not your fingernails). Gently shampoo in a downward motion working shampoo from the top down. This rubbing action and the resultant friction will loosen dirt, product residue and dandruff which can then be rinsed away. Thoroughly rinse your scalp afterwards, still massaging with your fingertips as you do so.

Condition / Hydrate: Conditioning the hair is vital to its maintenance. After you have shampooed and thoroughly rinsed your hair apply a generous amount of Conditioner to the hair. Gently comb hair with a wide tooth comb, to assure even coverage. Rinse conditioner from your hair with warm water and gently towel or air dry.

Mid Week Wash: Make sure to Shampoo your hair at least once a week. If you lead an active lifestyle, use excessive product or feel your hair had become dry substitute conditioner for shampoo during your weekly wash. Wash your hair in a downward motion, working conditioner from the top down in one motion.

Please remember that many shampoos and conditioners contain harsh, drying sulfates that are extremely damaging to hair (ammonium laureth sulfate, ammonium lauryl sulfate, sodium laureth sulfate, sodium lauryl sulfate, etc.). These common detergents found in shampoos make curly hair frizzy and uncooperative. Conditioner can be used sufficiently to clean the hair (see the next step). Also, more gentle shampoos that contain mild cleansers (i.e. cocamidopropyl betaine or coco betaine) can be used occasionally or more often for wavier hair types. Pick an appropriate product for the care of your new hair. Use a good quality shampoo, your stylist can advise you what product is best for your hair.

Styling: Always keep your extensions tangle free. Brush or comb gently and avoid any excess tension. Always comb or brush hair from the bottom up, small sections at a time. The more careful you treat your extensions the longer they will last. Support your attachment when brushing or combing your hair.

Hair Care Products: Use a good (leave-in) conditioner to keep your hair soft. Avoid hair products that contain alcohol which can make the hair very dry. Also remember that many styling products can cause build up over time. It is recommended that a deep cleansing shampoo be used once or twice a month to remove build-up. Build-up can make the hair dry and can cause tangling. Use moisturizers to avoid this problem.

Heat / Styling Tools: Heat is your hair’s biggest enemy. The more you use on it, the shorter the life span of your hair. Use heat in moderation. Do not use high temperatures. High temperatures can damage the hair, including permanently altering the hair texture.

We do not guarantee any hair that has been chemically altered.

Please read the labels of all hair products carefully.

How many bundles for a full head?

12"-14": 2 bundles, 16"-20": 3 bundles, 22"-28": 4 bundles or more

 SHIPPING

Shipping and handling charges include packaging, transport, and handling fees. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and handling for special requests are subject to change and will be determined at the time of order. 

 The provided estimated delivery time assumes the orders are placed before 4:00 P.M. (EST).  For orders placed after 4:00 PM EST on Friday, or during the weekend (Saturday & Sunday) will not be processed until Monday. Additional charges may accrue for Priority, Overnight, and International shipping if multiple attempts are made for delivery. 

Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard shipping and handling. Orders arrive in 7 to 9 business days when ordered before 6:00 P.M. (EST).

Upon completion of processing, the client will receive a tracking information with courier information and their expected delivery date. For any P.O. Boxes or rural areas please avoid choosing Fedex as your shipping choice. If you do not receive this information within 24-48 hours of placing your order or have not received an update from our customer service team, then please contact customer service at 800.716.2852.

 

 

Free Shipping

Priority Shipping

Overnight

International

 

 

Package arrives 5 to 7 business days after processing if ordered by 4:00 P.M. (EST).

Package arrives 1 to 3 business days after processing if ordered by 4:00 P.M. (EST).

Package arrives the next business day if ordered before 2:00 P.M. (EST).

Package should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.

Merchandise Total *

Up to $200

 

Free

Varies

Varies

$80 (flat rate) excludes duties and taxes

$200.01—500.00

 

Free

Varies

Varies

 

$500.01—1000.00

 

Free

Varies

Varies

 

Over $1000.00

 

Free

Varies

Varies

 

*before tax and additional charges

 

We provide shipping with the following couriers

   

  RETURNS & REPLACEMENTS

We know how important your hair is to you, so we want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include our packaging, and be in the same condition as when it was received. A restock fee may apply. Merchandise must be returned within 7 days of receipt of merchandise. For questions or concerns regarding our items or return policy at 800.716.2852.

GIFTS
When returning a gift, an online Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Electric Cherry store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check.

RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

OTHER ITEMS
All items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Please allow 7 to 10 days for the processing of your return.

To track the status of your package, please insert your order number here.